13:19 uur 28-02-2019

Entersekt-enquête: tweederde van de consumenten heeft liever één mobiele app voor bankieren en betalen dan contant geld en fysieke pasjes

ATLANTA–(BUSINESS WIRE)–Entersekt heeft vandaag enkele eerste bevindingen vrijgegeven uit het onderzoek dat eerder dit jaar online door The Harris Poll werd uitgevoerd. De innovator in mobiel-eerste fintech-oplossingen gaf dit onafhankelijke marktonderzoeksbureau opdracht om de Amerikaanse houding ten opzichte van bankieren en betalen via mobiele apps beter te begrijpen. Meer dan 1.900 Amerikaanse volwassenen die mobiele apparaten bezitten, zijn daarvoor ondervraagd.

Mobiele bank-apps zijn een van de populairste (self-service) betaalmiddelen in het bankwezen geworden. Gebruikscijfers zijn verkrijgbaar bij een aantal bronnen, maar de screeningsvragen van Entersekt leverden niettemin interessante resultaten op. Uit de bevindingen blijkt dat ongeveer drie op de vijf eigenaars van mobiele apparaten (59%) minstens één keer per week hun bank-app gebruiken.

Entersekt Survey: Two-thirds of Consumers Favor Single Mobile App for Banking and Payments Over Cash and Physical Cards

ATLANTA–(BUSINESS WIRE)– Entersekt today released a few initial findings from its survey conducted online by The Harris Poll earlier this year. The innovator in mobile-first fintech solutions commissioned the independent market research firm to better understand US consumer attitudes towards mobile app-based banking and payments. Over 1,900 US adults who own mobile devices were polled.

Mobile banking apps have become one of the most popular self-service channels in banking. Usage figures are available from a number of sources, but Entersekt’s screening questions nevertheless yielded interesting results. Its findings show that about three in five mobile device owners (59%) report using their banking app at least once a week.

Apps for mobile payments are less widely used than banking apps, with only a third of mobile device owners (33%) using them on a weekly basis. It seems that most Americans are familiar with payment apps, but that they have yet to become a feature of daily life to the extent that banking apps have. While nearly three-quarters of mobile device owners (71%) have used mobile payment apps, only 7% use payment apps daily compared to 20% who use banking apps daily. Entersekt’s Atlanta-based chief commercial officer Dewald Nolte explained: “No payment app has managed to reach a tipping point in the United States where acceptance is guaranteed. This has slowed adoption, together with lagging contactless infrastructure and issues around interoperability.”

Over two-thirds of mobile device owners (68%) say they have more than one app for banking and payments, with 37% having three or more. Juggling so many apps, a majority of regular banking app users (those using banking apps once a month or more) understandably found the idea of an all-in-one banking and payment app attractive. Over two-thirds (68%) of regular banking app users would “like to do all banking and payments via one single mobile app.” A similar majority (67%) claim they would be less likely to use cash or physical credit cards if they had such an app. The lure of an all-in-one combination app is stronger among younger adults (18 to 44 years) who regularly used banking apps: just over three-quarters (76%) want one, compared to only 50% of those aged 55 and over.

“Banking apps are the perfect launchpad for new payment capabilities,” said Gerhard Oosthuizen, chief technology officer at Entersekt. “Demand for specialized payment apps isn’t going away, especially for retail brands with superior loyalty programs, better-directed promotions, and on-the-go experiences like low-friction peer-to-peer payments, self-checkout, and in-app ordering. Still, most people use very few of those apps regularly, while banking apps are a leading category, both in downloads and active users.

“That’s why we think American banks are so well placed to fast-track adoption through an expanded set of consumer enablement use cases.”

Over the next month, Entersekt will provide further insights gained into US consumers’ views on mobile channel security, convenience, and innovation.

Survey Methodology

This survey was conducted online by The Harris Poll on behalf of Entersekt, January 22–24, 2019 among 2,076 US adults ages 18+, among whom 1,928 are mobile device owners, including 1,362 who use banking apps at least once a month. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For more information on the survey methodology, including weighting variables and subgroup sample sizes, please contact Haleigh Tomasek at haleigh@williammills.com.

About Entersekt

Entersekt is an innovator of mobile-first fintech solutions. Financial services providers and other enterprises rely on its patented mobile identity system to provide both security and the best in convenient new digital experiences to their customers, irrespective of the service channel. Whether pursuing compliance through strong authentication and state-of-the-art app security or looking to meet consumer demand for on-the-go information sharing and payment capabilities, Entersekt’s clients always enjoy a competitive advantage. For more information, visit www.entersekt.com.


Haleigh Tomasek
Media contact for Entersekt

Stephen Sprayberry
Media contact for Entersekt

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