13:24 uur 29-11-2022

Talkdesk gekozen als Wallbox contact center-oplossing

Pionier in oplaadsystemen voor elektrische voertuigen begint aan digitale transformatie om geweldige klantervaringen te stimuleren

SAN FRANCISCO & BARCELONA, Spanje-(BUSINESS WIRE)- Talkdesk®, Inc., wereldwijd marktleider op het gebied van cloud contact centers voor bedrijven die gericht zijn op de klant, is door Wallbox geselecteerd als leverancier van contact center oplossingen. Wallbox selecteerde de Talkdesk-oplossing als onderdeel van een digitale transformatie voor hun contactcentrum, waarbij zowel de betrokkenheid van agenten als de klantervaring (CX) worden verbeterd.

Wallbox is een EV-oplaad- en energiebeheerbedrijf dat zich toelegt op het veranderen van de manier waarop de wereld energie gebruikt. Het bedrijf, met hoofdkantoor in Barcelona, ​​ontwikkelt geavanceerde EV-laadsystemen waarmee gebruikers hun energieverbruik en opslag beter kunnen beheren, waardoor de afhankelijkheid van het energienet opnieuw wordt gedefinieerd. Met kantoren over de hele wereld, klanten in 113 landen en een geografisch divers personeelsbestand van meer dan 1.000 mensen, zet Wallbox zich in om de belemmeringen voor de acceptatie van elektrische voertuigen weg te nemen en een wereldwijde transitie naar duurzamere, efficiëntere en slimmere mobiliteit te helpen versnellen.

Talkdesk Chosen as Wallbox Contact Center Solution

Pioneer in electric vehicle charging systems embarks on digital transformation to spark great customer experiences

SAN FRANCISCO & BARCELONA, Spain–(BUSINESS WIRE)– Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, has been selected by Wallbox as its contact center solution provider. Wallbox selected the Talkdesk solution as part of a digital transformation for their contact center, improving both agent engagement and customer experience (CX).

Wallbox is an EV charging and energy management company dedicated to changing the way the world uses energy. The company, headquartered in Barcelona, develops advanced EV charging systems that allow users to better manage their energy use and storage, redefining reliance on the energy grid. With offices worldwide, customers across 113 countries, and a geographically diverse workforce of over 1,000 people, Wallbox is committed to eliminating the barriers to EV adoption and helping to accelerate a global transition to more sustainable, efficient, and smart mobility.

Talkdesk CX Cloud™, an end-to-end customer experience solution, will provide Wallbox with a modernized, cloud-based contact center platform that can grow with the company as it continues to expand and innovate. Talkdesk Workforce Management™ will allow Wallbox contact center leaders to make staffing and scheduling decisions aimed at creating the most supportive and engaging agent experience for their front line customer support team. Talkdesk Virtual Agent™ will ensure that customers can get help whenever they need it – no matter their geographic location, time of day, or preferred language. Additionally, Talkdesk for Salesforce™ will enhance opportunities for personalized engagement across channels, empowering Wallbox agents to more holistically support customers with increased efficiency.

“Wallbox believes that happy employees directly translate to happy customers. The transformation of our contact center operations has been inspired by that philosophy,” said Pablo Rambla Bravo, director of customer support, Wallbox. “Our customer support team is focused on making our customers’ lives easier. In turn, we want to make the agent experience as user friendly as possible. The Talkdesk solution offers our agents an efficient platform for managing customer queries.”

“With the planet facing unprecedented environmental challenges, everyone has a shared responsibility for making sustainable choices – individuals and organizations alike. Combining both a passion for the environment and a focus on innovative product design, Wallbox is a leader in the global effort to make EV operation accessible to more people,” said Tiago Paiva, chief executive officer, Talkdesk. “We’re proud to partner with Wallbox to provide the kind of great customer experiences that can help individuals make sustainability and smarter energy consumption part of their daily lives.”

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About Talkdesk

Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, vertical expertise, and global footprint reflect our commitment to ensuring that businesses can deliver better experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes.

Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered ® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.


Samantha Cupples


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