Gespecialiseerd reisbedrijf kiest voor native cloud-contactcenteroplossing voor klantervaring die net zo onderscheidend is als hun reiservaringen
LONDEN–(BUSINESS WIRE)– Talkdesk®, Inc., de wereldwijde leider op het gebied van klantervaring voor door klanten geobsedeerde bedrijven, is door Travelopia, ‘s werelds grootste verzameling gespecialiseerde reismerken, gekozen als leverancier van contactcenteroplossingen. Talkdesk bood een flexibele, schaalbare oplossing, aangezien deze pionier op het gebied van speciaal reizen een nieuwe koers uitstippelde voor callcentertechnologie op afstand voor zijn portfolio van onafhankelijke merken die over de hele wereld actief zijn.
Travelopia – het enige reismerk in zijn soort ter wereld – loopt voorop op het gebied van wereldwijd reizen voor diegenen die een onderscheidende ervaring willen. Met het hoofdkantoor in Crawley, Engeland, ondersteunt het bedrijf een wereldwijd netwerk van horecaprofessionals die 23 onafhankelijke reismerken vertegenwoordigen die meer dan 70 bestemmingen aanbieden, verspreid over 10 landen op alle zeven continenten. Het Travelopia-portfolio is uitsluitend gericht op specialistische reizen en het bedrijf streeft ernaar om unieke ervaringen te bieden – van het per boot verkennen van het Rideau-kanaal van Canada tot het aansluiten bij de zeldzame reizigers die de Zuidpoolcirkel oversteken om de Zuidpool te zien. Of u nu de wereld rondreist met een privéjet of dichter bij huis op de fiets gaat, Travelopia helpt elk jaar de passies en interesses van haar meer dan 750.000 gasten te cultiveren.
Travelopia Takes Next Steps On Customer Experience Journey With Talkdesk
Specialist travel company chooses native cloud contact centre solution for customer experience as distinctive as their travel experiences
LONDON–(BUSINESS WIRE)– Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel brands, as its contact centre solution provider. Talkdesk provided a flexible, scalable solution as this pioneer in specialty travel charted a new course to remote call center technology for its portfolio of independent brands operating across the globe.
Travelopia – the only travel brand of its kind in the world – is at the forefront of global travel for those wanting a distinctive experience. With primary headquarters in Crawley, England, the company supports a global network of hospitality professionals representing 23 independent travel brands offering more than 70 destinations, spanning 10 countries across all seven continents. The Travelopia portfolio is exclusively focused on specialist travel, and the company strives to deliver unique experiences – from exploring Canada’s Rideau Canal by boat to joining the ranks of those rare travellers who cross the Antarctic Circle to see the South Pole. Whether travelling around the world by private jet or exploring closer to home on bicycle, Travelopia helps cultivate the passions and interests of its more than 750,000 guests each year.
Talkdesk CX Cloud™, an end-to-end customer experience solution, made the transition from on premises to remote contact centre operations much easier for the geographically diverse Travelopia network of sales agents responsible for helping guests with highly customised travel itineraries and complex customer support enquiries. Agents across multiple geographies could better manage their time, which reduced the number of missed guest calls. The Talkdesk solution offered robust analytics, and those deeper insights into customer data enabled agents to proactively suggest new, customised travel experiences for returning guests. The flexibility and scalability of remote contact centre operations allowed Travelopia to efficiently adapt to the rapidly changing travel market conditions over the last year, as well as lowered operating costs during a volatile time for the travel industry as a whole.
“One of the core values driving Travelopia forward is our constant pursuit of the ultimate customer experience for our guests to enrich their lives through travel. As part of that pursuit, we’re committed to reflect on and evolve our operational approach,” said Mark Beauchamp, technology director, Travelopia. “For our move to remote contact centre operations, we wanted an innovative, flexible solution with the best tools to delight our customers. The Talkdesk solution provides our global network of agents across the portfolio of Travelopia brands with the resources they need to provide a seamless customer journey for guests – from first contact with our sales team through to the conclusion of that world beating travel experience.”
“Customer experience has never been more important to the success of travel and hospitality brands as it is now. Travellers worldwide are making up for lost time and missed opportunities, and they will choose to partner with those companies that can deliver not only that once-in-a-lifetime adventure, but also an unforgettable customer service experience before, during, and after,” said Kieran King, chief customer officer, Talkdesk. “With the Talkdesk solution, Travelopia agents can provide customer experience as unique and meaningful as the extraordinary travel experiences they create. We’re proud to partner with Travelopia in achieving their customer experience goals.”
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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. We believe that better customer experiences start with AI. Our automation-first customer experience solutions optimize our customers’ most critical customer service processes. Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,800 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Learn more and request a demo at www.talkdesk.com.
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