11:21 uur 06-06-2019

Talkdesk kondigt Talkdesk Hybrid Spaces aan tijdens CX Tour Londen

Talkdesk Hybrid Spaces stelt contactcentra in staat om het beste van private en publieke clouds te combineren

  • Talkdesk Hybrid Spaces biedt flexibiliteit in de publieke cloud met private cloudbeveiliging
  • Stroomlijnt de overgang van een legacy on-premise systeem, oftewel de eerste generatie cloudomgeving, naar private Talkdesk opslag met de verwerkingskracht van een publieke cloud
  • Vergemakkelijkt digitale transformatie naar een cloud-contactcenter op bedrijfsniveau dat voldoet aan unieke IT-vereisten, gegevensprivacy en beveiligingsstandaarden

SAN FRANCISCO & LONDEN-(BUSINESS WIRE)- Talkdesk, het cloudcontactcenter voor innovatieve ondernemingen, heeft vandaag tijdens CX Tour in Londen Talkdesk Hybrid Spaces onthuld, een eenvoudig, flexibel en veilig implementatiemodel dat contactcentra in staat stelt om het beste te combineren van de voordelen van zowel private als publieke clouds. Met Talkdesk Hybrid Spaces kunnen klantendienstverleners het Talkdesk Enterprise Cloud Contact Center ontsluiten en profiteren van de innovatie, verwerkingsmogelijkheden, flexibiliteit en kostenefficiëntie van de krachtige public cloud, terwijl tegelijkertijd wordt voldaan aan de netwerk- en beveiligingsvereisten van de private cloud voor bedrijven.

Talkdesk announces Talkdesk Hybrid Spaces at CX Tour London

Talkdesk Hybrid Spaces enables contact centers to combine best of private and public clouds

    • Talkdesk Hybrid Spaces offers public cloud flexibility with private cloud security
    • Streamlines the transition from a legacy on-premises system, or first-generation cloud environment, to private Talkdesk storage with the processing power of a public cloud
    • Eases digital transformation to deploy enterprise-grade cloud contact center that meets unique IT requirements, data privacy and security standards

SAN FRANCISCO & LONDON–(BUSINESS WIRE)– Talkdesk, the cloud contact center for innovative enterprises, today at CX Tour in London unveiled Talkdesk Hybrid Spaces, a simple, flexible and secure deployment model that enables contact centers to combine the best of both benefits of private and public clouds. With Talkdesk Hybrid Spaces, customer service providers can unlock the Talkdesk Enterprise Cloud Contact Center, taking advantage of the innovation, processing capabilities, agility and cost-efficiency of the powerful public cloud, while complying with enterprise-grade networking and security requirements of private cloud. Additionally, Talkdesk Hybrid Spaces ensures an always up-to-date platform through consistent releases and innovative updates, globally managed by Talkdesk, unlike first-generation cloud exclusive providers or on-premises infrastructures.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190606005238/en/

Talkdesk announces Talkdesk Hybrid Spaces at CX Tour London (Graphic: Business Wire)

Talkdesk announces Talkdesk Hybrid Spaces at CX Tour London (Graphic: Business Wire)

“Talkdesk Hybrid Spaces gives our customers the flexibility to leverage the benefits of cloud at their own pace, on their own terms,” said Tiago Paiva, chief executive officer, Talkdesk. “This newest advancement from Talkdesk offers companies a smooth and simple transition with a hybrid cloud to more effectively manage internal security and compliance while benefiting from cloud innovation and performance.”

Talkdesk Hybrid Spaces streamlines the transition of data from a legacy on-premises system, or first-generation cloud environment, to private Talkdesk storage with the processing power of a public cloud. Customizable to enterprise-grade policies, Talkdesk Hybrid Spaces easily integrates with specific internal security and IT requirements, safeguarding sensitive customer data through cutting-edge security standards built into Talkdesk’s enterprise-class security frameworks. As customers’ security and compliance needs change, Talkdesk seamless integrations with evolving IT requirements continuously adapt to keep up with the demand while international data privacy protection ensures compliance with information privacy sovereignty laws.

Talkdesk Hybrid Spaces combines a solid first step in the digital transformation process with an enterprise-grade private cloud that complies with the most demanding IT requirements and security standards, guaranteeing a simple and smooth transition to the cloud. With the launch of Talkdesk Hybrid Spaces, Talkdesk combines the best of the public and private clouds to fully enable companies at any point along their digital transformation to deploy an enterprise-grade cloud contact center that meets their unique needs in IT requirements, data privacy and security standards.

Additional Information

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom, Discovery Education and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.

Contacts

Gavin Gustafson
gavin.gustafson@talkdesk.com
(801) 560-0073

Chad Torbin
chad@speakeasystrategies.com
(415) 548-6535

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