09:16 uur 10-07-2015

Future of Quality Report van ASQ wijst op komende uitdagingen

MILWAUKEE–(BUSINESS WIRE)–Het 2015 Future of Quality Report van ASQ biedt een blik in de toekomst en vertelt onder meer over kwaliteit van klantervaringen, big data, risicobeheer en gedecentraliseerd leiderschap.

Het rapport, dat ASQ in samenwerking met de Long Term Strategy Group publiceerde, wijst op opkomende trends, uitdagingen en mogelijkheden en voedt de discussie over de potentiële impact van deze punten. Het rapport dient als katalysator voor bedrijven die de inzichten in hun bedrijfsplanning en operaties incorporeren.

De volgende punten staan centraal in de elf essays:

  • De noodzaak een einde te maken aan informatiesilo’s
  • Grenzeloze connectiviteit verandert de manier waarop we denken en  vrijwel alle dingen doen.
  • Begin anders te denken over dingen die we al denken te weten.
  • Verbreding van kennis over kwaliteit in de hele organisatie.


ASQ Future of Quality Report Points to Impending Challenges

MILWAUKEE–(BUSINESS WIRE)– ASQ’s recently released 2015 Future of Quality Report, titled “Quality Throughout,” offers a glimpse into the future as it relates to quality in customer experience, big data, risk management and decentralized leadership, among other topics.

The report, published by ASQ in collaboration with the Long Term Strategy Group, identifies emerging trends, challenges and opportunities and fosters discussion and debate on their potential impact. The report serves as a catalyst for businesses to incorporate the insights into their business planning and operations.

ASQ has published the Future of Quality Study since 1996. Unlike previous versions, this year’s report consists of 11 essays from prominent thought-leaders worldwide working in areas of interest not only to the quality community, but governments, business leaders and consumers.

Authors include Stanley McChrystal, retired U.S. General; Noriaki Kano, professor emeritus at the Tokyo University of Science in Tokyo, Japan; Jim Davis, University of California-Los Angeles vice provost, information technology and chief academic technology officer; Izabel Christina Cotta Matte, chief strategic planning and budget officer of Porto Alegre, Brazil; and Devi Shetty, chair and founder of Narayana Health, Bengaluru, India.

“The Future of Quality Report addresses a wide range of themes that business leaders need to consider today to prepare for tomorrow,” said ASQ Chair Cecilia Kimberlin. “Quality can help organizations achieve successful outcomes in the future and help them navigate through the challenging and changing landscape.”

Common threads surfaced throughout the 11 essays, including:

  • The need to knock down information silos
  • Limitless connectivity will change how we think—and do—almost everything
  • Begin thinking differently about what we think we already know
  • The broadening of quality knowledge throughout the organization

For more information or to download the report, visit futureofquality.org.

About ASQ

ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India, Mexico and a regional service center in the United Arab Emirates. Learn more about ASQ’s members, mission, technologies and training at asq.org.


Kevin Braley
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