Elevēo kondigt integratie van Cisco WebEx Contact Center aan
FRANKLIN, Tennessee–(BUSINESS WIRE)– Elevēo kondigt de integratie aan van zijn WFO-oplossingssuite met Cisco WebEx Contact Center (WebEx CC). Met deze aankondiging breidt Elevēo, al meer dan tien jaar een Cisco SolutionsPlus-leverancier, zijn diepgaande integraties met alle on-premise-platforms van Cisco uit naar de cloud.
WebEx CC is Cisco’s customer journey-platform voor uniform en vereenvoudigd contactbeheer voor alle contactcenterkanalen, en het is beschikbaar voor hosting binnen Cisco’s UCM Cloud. De nieuwe integratie stelt organisaties in staat om alle uniforme contacten naar hun Elevēo-platform te brengen en vult Elevēo’s WFM-prognose- en planningstools met Cisco-gegevens op wachtrijniveau. Het verbetert ook de beveiliging voor bedrijven die thuiswerkagenten gebruiken of hybride werkplekopties op locatie en op afstand aanbieden.
Elevēo Announces Cisco WebEx Contact Center Integration
FRANKLIN, Tenn.–(BUSINESS WIRE)– Elevēo announces the integration of its WFO solution suite with Cisco WebEx Contact Center (WebEx CC). With this announcement, Elevēo, a Cisco SolutionsPlus vendor for over a decade, expands its deep integrations with all Cisco on-premise platforms to the cloud.
WebEx CC is Cisco’s customer journey platform for unified and simplified contact management across all contact center channels, and it’s available for hosting within Cisco’s UCM Cloud. The new integration allows organizations to bring all unified contacts into their Elevēo platform and populates Elevēo’s WFM Forecasting and Scheduling tools with Cisco queue-level data. It also enhances security for companies utilizing work-from-home agents or offering hybrid on-site and remote workplace options.
“Elevēo provides the most extensive support for Cisco worldwide in the contact center industry. This integration recognizes that many organizations and many of our customers are moving or considering a move to a cloud or hybrid environment. The WebEx CC integration allows them to take Elevēo with them,” says Brian Shore, Elevēo’s CEO. “It provides ultimate flexibility. They can leverage the same Elevēo tools and capabilities, whether on-premise, in the cloud, or somewhere in-between – they decide – in a highly secure environment.”
About Elevēo
Elevēo provides effective, simplified solutions for complex contact center problems. Our WFM and WFO tools are specifically designed to elevate commercial contact center operations and processes and are built using modern frameworks and cloud-native technologies that scale & move with your business. Elevēo ® is a registered trademark of ZOOM International.
Visit www.eleveo.com
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