Trueblue met Microsoft voor de lancering van een CRM-oplossing op basis van kunstmatige intelligentie en gericht op het veranderen van de manier van werken voor de Life Science-markt

MILANO–(BUSINESS WIRE)– Trueblue maakt het digitale werkmodel van farmaceutische en life sciences-bedrijven toegankelijker. Trueblue kondigt de integratie aan van zijn Artificial Intelligence Relationship Management (AiRM) met Microsoft Dynamics 365 en Power Platform om de klantervaring voor de farmaceutische en life sciences-markt te verbeteren.

AiRM is de evolutie van Customer Relationship Management (CRM), waarbij AI de basis is voor operationele en analytische oplossingen op basis van Microsoft Dynamics 365. Het native vermogen om gegevens uit meerdere bronnen te integreren, biedt een 360 graden klantbeeld waarmee de implementatie van een echt omnichannel strategie. In combinatie met M.A.R.C. (My Artificial Intelligence Companion), Trueblue’s intelligente en virtuele assistent, het resultaat is een drastisch vereenvoudigde toegang tot informatie door middel van een volledig gespreksinteractie via smartphones en draagbare apparaten.

Deze bekendmaking is officieel geldend in de originele brontaal. Vertalingen zijn slechts als leeshulp bedoeld en moeten worden vergeleken met de tekst in de brontaal, die als enige rechtsgeldig is.

Contacts

Corrado Corsini,
VP Global Business Development
corrado.corsini@truebluecorp.com
+39 328-9049248

Source: Trueblue

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(Photo: Trueblue)

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Trueblue Announces Integration with Microsoft Dynamics 365 to Enhance Customer Engagement in the Life Sciences Market

Trueblue with Microsoft for the launch of a CRM solution based on Artificial Intelligence and aimed to change the way of work for Life Science market.

MILANO–(BUSINESS WIRE)– Trueblue is making the digital working model of pharmaceutical and life sciences companies more accessible. Trueblue announces the integration of its Artificial Intelligence Relationship Management (AiRM) with Microsoft Dynamics 365 and Power Platform to enhance the customer experience for the pharmaceutical and life sciences market.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200709005613/en/

(Photo: Trueblue)

AiRM is the evolution of Customer Relationship Management (CRM), where AI is the foundation that powers operational and analytical solutions based on Microsoft Dynamics 365. Its native ability to integrate data from multiple sources provides a 360 degree customer view that allows the implementation of a truly omni-channel strategy. Coupled with M.A.R.C. (My Artificial Intelligence Companion), Trueblue’s intelligent and virtual assistant, the result is a dramatically simplified access to information by means of a fully conversational interaction through smartphones and portable devices.

“I’m excited about this relationship. Microsoft is the ideal partner for us”, states Marco Bonesini, CEO & President of Trueblue. “Thanks to its innovative technological solutions, global infrastructure and market leadership with worldwide service coverage, Microsoft enables us to realize our vision of a unique system in which AI is natively integrated with operational and analytical areas, empowering and facilitating the customer engagement with information at your fingertips”.

The goal of this integration is to give customers the most advanced technology on the market, giving them the opportunity – through AiRM – to manage and interact in the simplest and most innovative ways, thus revolutionizing multichannel customer engagement using Microsoft platforms and Trueblue’s expertise in the pharma market.

“Never before have life sciences and pharmaceuticals been more important for the world, so we welcome Trueblue to Microsoft’s Business Applications ecosystem as part of the ISV Connect program,” said Steven Guggenheimer, Corporate Vice President. “Trueblue has integrated its solutions for the life sciences and pharmaceutical industry with Dynamics 365 and the Power Platform. This integration will create more choice in the market and increase customer value in this industry.”

About Trueblue

Trueblue provides industry leading cloud-based, ready-to-use BI and AI solutions for the Life Science market.

For more than 20 years Trueblue has been supporting the main multinational Pharma Companies by creating and bringing innovative technology solutions that drive continuous business improvement.

Our unique and holistic understanding of the global data footprint, together with our deep industry knowledge and genuine Customer Experience focus, gives us the ability to co-create disruptive and effective solutions that are quickly adopted by the final users and have been, year after year, recognized by industry leading advisory firms (e.g. Gartner).

View source version on businesswire.com: https://www.businesswire.com/news/home/20200709005613/en/

Contacts

Corrado Corsini,

VP Global Business Development

corrado.corsini@truebluecorp.com
+39 328-9049248